Terms and Conditions

Introduction

Welcome to Samaira Enterprises. These Terms and Conditions govern your use of our website and services, including all bookings made through our platform. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Samaira Enterprises provides an online platform for booking travel-related services, including flights, hotels, trains, buses, and tour packages. We act as an intermediary between you and the service providers.

Definitions

In these Terms and Conditions, the following definitions apply:

• "We," "our," "us," or "Samaira Enterprises" refers to Samaira Enterprises, its owners, directors, employees, and agents.
• "You" or "your" refers to the user or viewer of our website and services.
• "Service Providers" refers to airlines, hotels, train operators, bus companies, tour operators, and other travel service providers whose services are available through our platform.
• "Booking" refers to a reservation made through our platform for any travel-related service.

Account Registration

To use certain features of our services, you may be required to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information about yourself
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, outdated, or incomplete.

Booking Terms

When making a booking through our platform, you acknowledge and agree to the following:

General Booking Conditions

• All bookings are subject to availability and confirmation from the service providers.
• You must provide accurate passenger details that match the government-issued identification that will be presented during travel.
• It is your responsibility to ensure that all travel documents, including passports, visas, and health certificates, are valid and meet the requirements of your destination.
• We reserve the right to cancel any booking that we reasonably believe was made fraudulently or in violation of these terms.

Flight Bookings

• Flight bookings are subject to the terms and conditions of the respective airline.
• Fares are not guaranteed until the booking is confirmed and payment is received.
• You must review the baggage allowance, check-in requirements, and other airline policies before travel.
• Schedule changes or cancellations by airlines are beyond our control; we will make reasonable efforts to notify you of such changes.

Hotel Bookings

• Hotel bookings are subject to the terms and conditions of the respective hotel property.
• Check-in and check-out times vary by property and are determined by the hotel.
• Special requests (such as bed type, room location, or early check-in) cannot be guaranteed unless explicitly confirmed by the hotel.
• Some hotels may require a security deposit at check-in, which is separate from the booking payment.

Train and Bus Bookings

• Train and bus bookings are subject to the terms and conditions of the respective operators.
• Seat assignments, where applicable, are not guaranteed and may be subject to change.
• You must arrive at the departure point with sufficient time before the scheduled departure.

Tour Packages

• Tour packages are subject to the terms and conditions specified for each package.
• Itineraries may be subject to change due to weather conditions, local events, or other unforeseen circumstances.
• Tour packages may require a minimum number of participants; if this number is not reached, the tour may be canceled with a full refund or alternative options offered.

Payment and Pricing

By making a booking through our platform, you agree to the following payment terms:

• All prices are displayed in the currency specified on the booking page.
• Payments must be made using one of our accepted payment methods.
• We reserve the right to charge service fees, which will be clearly displayed before payment.
• Prices may change without notice due to factors beyond our control, such as currency fluctuations or changes in taxes.
• In case of obvious pricing errors, we reserve the right to correct the price and offer you the option to confirm at the correct price or cancel with a full refund.
• Payment information provided by you is processed securely through our payment processors.

Cancellations and Refunds

Cancellation and refund policies vary depending on the service provider and the type of booking. The following general rules apply:

• Specific cancellation policies will be displayed during the booking process and in your booking confirmation.
• Refund processing times vary depending on the service provider and payment method.
• Our service fees are generally non-refundable unless required by law.
• Flight cancellations, hotel cancellations, and other booking changes are subject to the policies of the respective service providers.
• In some cases, partial refunds or credits may be offered instead of full refunds.
• For cancellations due to force majeure events, the policies of the service providers will apply.

To request a cancellation or refund, please contact our customer service team with your booking reference number.

Limitation of Liability

To the maximum extent permitted by law, Samaira Enterprises shall not be liable for:

• Any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
• Any loss or damage arising from your booking or use of services provided by third-party service providers.
• Delays, cancellations, overbookings, strikes, or other issues related to the service providers.
• Personal injury, property damage, loss of data, or any other claim arising from your use of our services.
• Any communication issues or failures between you and the service providers.

Our total liability to you shall not exceed the amount paid by you for the booking through our platform.

Intellectual Property

All content on our website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Samaira Enterprises or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, display, or use any content from our website without our prior written permission.

User Conduct

When using our services, you agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws.
• Impersonate any person or entity or falsely state your affiliation with a person or entity.
• Interfere with or disrupt the operation of our website or servers.
• Attempt to gain unauthorized access to any part of our website or services.
• Use our services to transmit any harmful code, such as viruses or malware.
• Engage in any activity that could damage, disable, or impair our services.

Dispute Resolution

Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through:

1. Informal negotiation: We encourage you to contact our customer service team first to resolve any issues.
2. Mediation: If informal negotiation fails, disputes shall be submitted to mediation in accordance with the rules of a mutually agreed mediation service.
3. Arbitration: If mediation is unsuccessful, disputes shall be resolved by binding arbitration under the laws of Karnataka, India.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Karnataka, India, without regard to its conflict of law provisions.

Changes to Terms

Samaira Enterprises reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.